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Terms & Conditions

DEFINITIONS

“Seller/we/our/us/XO Lash Professional” means XO Lash Professional Limited, Dublin 4, D04 EH92, Ireland (registered in Ireland, company registration no. 655586) and the company’s website www.xolashpro.com.

“Customer” means the person or company to whom this document is addressed.

“International Customer” shall mean, “Customer” from outside the Europe.

“Website” shall mean, www.xolashpro.com or any other subdomains of www.xolashpro.com which may be accessible unless expressly excluded by their own terms and conditions.

“App” shall mean XO Lash Professional’s mobile application from which products can be purchased, as such subsists from time to time.

“Online Store” shall mean the method by which the Customer browses and purchases the products from XO Lash Professional, being the Website and/or the App.

“Order” shall mean the submission of an order for products on the “Online Store” by the “Customer”.

GENERAL

  • 1.1These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as XO Lash Professional, to the buyer hereafter referred as the Customer.

  • 1.2The Online Store is for use by individuals aged 15 and over. You should not use the Online Store if you are under this age.

PRICE

  • 2.1The prices of the goods will be as quoted on the Online Store from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.

  • 2.2Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.

  • 2.3All prices are quoted in EUR and include VAT (where applicable) at the applicable current rate chargeable in the EU for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

  • 2.4The Online Store contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Online Store may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.
    We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

PAYMENT

  • 3.1Payments may be made by one of the following payment methods (except International Customers see clause 16) unless otherwise specified:
    Major credit cards as listed: Visa, MasterCard, American Express, Maestro, and Visa Electron

  • 3.2You may select to view the price of the products on our Online Store in any currency supported by us and the relevant exchange rate at the date you make payment shall be applied on checkout so payment is received by us in EUR.

  • 3.3Any discount or other promotional codes issued by XO Lash Professional from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain brands or products may be excluded and you will not be able to use any discount codes in respect of such brands/products. See the Promotion Exclusions page on the Online Store for further information. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail.

  • 3.4We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).
    Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential and the Customer shall not share this with any other person.

PASSING OF PROPERTY

  • 4.1XO Lash Professional shall retain the property of the goods until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by XO Lash Professional.

ORDERS

  • 5.1All Orders are subject to acceptance and availability. Upon placing an Order with XO Lash Professional, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by XO Lash Professional.
    Order acceptance and the creation of the contract between XO Lash Professional and the Customer will start at the time the products ordered by the Customer are despatched from XO Lash Professional’s warehouse to be delivered to the address supplied by the Customer.

  • 5.2XO Lash Professional will take all reasonable care in accordance with applicable laws, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part (and, subject to applicable laws, including laws relating to data protection and privacy) XO Lash Professional cannot be held liable for any loss suffered by XO Lash Professional if a third party procures unauthorised access to any data you provide when accessing or ordering from the Online Store.
    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Online Store; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  • 5.3Products purchased from XO Lash Professional are not for re-sale or distribution. XO Lash Professional can at its sole discretion restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.

DELIVERY

  • 6.1Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. In any case, delivery will be made within 30 days after the date we accept your order.
    If there are delays in the delivery caused by the supplier, the carrier or any other third party then XO Lash Professional will contact you as soon as possible to let you know and, provided we do this, we will not be liable for such delay. If there is a substantial delay you may end the contract using the procedure at clause 10 below and will be entitled to receive a refund for any products you have paid for but not received.

  • 6.2We deliver to the countries listed on the Online Store, subject to our absolute discretion, (“International Delivery Destinations”). However there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the Online Store carefully before ordering goods.

  • 6.3If you order goods from the Online Store for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

  • 6.4You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

  • 6.5You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

  • 6.6If XO Lash Professional deliver your products late then you may treat the order as at an end in any of the following circumstances: if XO Lash Professional have refused to deliver the goods, if delivery within the delivery deadline was essential (taking into account all the relevant circumstances), or if you told XO Lash Professional before the order was accepted that delivery within the delivery deadline was essential. If you do not want to end the order, you can set another delivery deadline (which must be reasonable) and end the order if XO Lash Professional don’t meet the new order deadline. Otherwise, you can cancel the order and we will refund any amounts paid for the products and delivery.
    Where products have been delivered, you must return these to XO Lash Professional at the address above and we will refund the costs of such return.

SHIPPING

  • 7.1All Orders will be delivered using the service as detailed at the time of ordering. Further details regarding delivery methods and services can be found at www.xolashpro.com. XO Lash Professional has the right to fluctuate any prices in proportion with its costs for shipping but the cost of delivery will always be notified to you prior to completion of your order. The Customer must request any other delivery method at the time of order.

PASSING OF RISK

  • 8.1Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. XO Lash Professional accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified following our reasonable efforts to contact you to deal with this.

  • 8.2In the event of an order being lost by a third party which has either been authorised by you to accept the products or a courier commissioned by you to deliver the products, XO Lash Professional bears no risk once it has been delivered to them. Where goods have been received damaged, a full refund will be made if we are notified of the problem within 30 days of delivery by phone, email or otherwise in writing. You will then be required to return the goods together with their original packaging to the XO Lash Professional trading address, also see clauses 9 and 10, below.

  • 8.3 Where the goods are signed for, the customer bears the risk once the goods are signed for (provided they are signed for by the customer or a person identified as authorised by you). If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods (for the avoidance of doubt, signature for the parcel does not affect your rights of return under clause 10).

TITLE AND DEFECTS

  • 9.1The Products shall be owned by you once we have received payment in full for the Products. The Customer shall inspect the goods within a reasonable time after their receipt. The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. The Customer shall notify the seller in writing or by email if the goods are faulty or misdescribed and shall be entitled to a full refund, to get the product repaired or replaced or to get some of their money back (please see clause 10 below).

RETURNS PROCEDURE

  • 10.1 We offer returns and exchanges within 10 days from delivery, and only if you did not break any product sealing. Returns or exchanges after 10 days from delivery, are not eligible for a return or exchange. Due to sanitary reasons, and the nature of the product, we are unable to accommodate for returns or exchanges if you have broken the product sealing. In particular, the Magnetic Eyeliner, will not be eligible for a return or exchange if you have broken the plastic sealing surrounding the box. The Magnetic Eyelashes are not eligible for a return or exchange if you have broken the plastic sealing surrounding the eyelash box. We appreciate your understanding.

  • XO LASH Professional Limited, reserves the right to limit returns if we have reason to suspect misuse of our returns and exchange policy (such as excessive returns, exchange, unauthorized re-seller activity, or fraud).

  • Condition of the Product:

  • Please, note that the condition of the product must be 100% as new, with all packaging and sealing intact, in order for us to accept a return or exchange. The product sealing must be intact and not damaged or impaired in any way, as we otherwise are unable to re-sell and guarantee the condition of our products as new. Products you send back to us will be evaluated and accepted or declined as eligible for return or exchange, at our sole discretion, and we will not refund you, return or exchange your purchase if we evaluate your returned products as ineligible for return or exchange. Shipping costs are non-refundable.

  • Exchanges of eyelashes must be for the same style lash.

  • Process: 

  • In order to avoid fraud we can not provide refunds or exchanges without prior authorization. Please, send us an email within 10 days of delivery, to initiate an exchange or return. With proof of sale, and your order ID. You will be responsible for paying the full cost of shipping. Shipping costs are non-refundable. All refunds will be reflected on your banking statement within 15 business days after your order is inspected and deemed returnable. For support or questions regarding your order, please contact our customer service support team via email at [email protected] 

  • Please, make sure you reach out to us before initiating a return or exchange.

  • Refunds, returns and exchanges are only eligible given that you purchased your items direct from xolashpro.com and not through a third party re-seller.

  • Exchange and Return Shipping fees: 

  • Shipping fees are non-refundable. We do not provide return shipping labels for returns. Ensure you send your return or exchange with a track and trace number. We will not be responsible or accommodate for refunds, exchanges or returns for products that are lost during shipment.

  • Damaged Products: 

  • Please check ýour received items within 48 hours of delivery. We do not offer refund, return or exchange damaged products if you notify us after 48 hours of delivery.

  • Missing Items: 

  • Please make sure your order is delivered to a safe and secure location such as a locked mailbox. Unfortunately, theft and fraud are common with packages that are delivered to non-secure locations. Due to this, we can not provide refunds or replacement on merchandise stolen, lost or missing after confirmed delivery.

  • Large Orders:

  • Returns or partial returns on orders exceeding €200, must be initiated within 72 hours of delivery.

  • International Orders: We will not approve a refund or return, in case you decide not to pay any potential customs fees, taxes or duty. If you do not pay customs fees, and do not receive the products, we do not provide a refund as the products are withheld by customs and destroyed.

  •  

CANCELLATIONS

  • 11.1Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and then follows the Returns Procedure outlined in Clause 10.

  • 11.2Within 10 days after receipt of the goods, the Customer must contact XO Lash Professional in writing via the contact details above and, following which, they must be returned to us within 10 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to XO Lash Professional. XO Lash Professional will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 30 days of receipt of the Customer’s returned products.

OUR LIABILITY

  • 12.1If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

  • 12.2 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • 12.3 We do not in any way exclude or limit our liability for:

    • 12.3.1death or personal injury caused by our negligence;

    • 12.3.2fraud or fraudulent misrepresentation;

    • 12.3.3defective products under the Consumer Rights Act 2015.

  • 12.4As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

PRIVACY POLICY

INTELLECTUAL PROPERTY

  • 14.1The Customer shall respect all licence agreements delivered by the copyright owners. XO Lash Professional cannot be held responsible or liable for any misuses conducted by the Customer or any third party.

  • 14.2All trademarks shown on www.xolashpro.com belong to their registered owners and must not be copied without prior permission.

  • 14.3You must not use any part of the materials on the Online Store for commercial purposes without obtaining a licence to do so from us or our licensors.

REVIEWS

  • 15.1Whenever you submit a review or make use of another feature that allows you to upload material to the Online Store, or to make contact with other users of the Online Store, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, that such post shall not breach or infringe the rights of any third party and you indemnify us for any breach of these warranties.

  • 15.2Any material you upload to the Online Store will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

  • 15.3We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Online Store constitutes a violation of their intellectual property rights, or of their right to privacy.

  • 15.4We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Online Store.

  • 15.5We have the right to remove any material or posting you make on the Online Store if, in our opinion, such material does not comply with the content standards set out above.

INTERNATIONAL CUSTOMERS

  • 16.1Customers from outside the EU can only pay by International credit card and must pay in Euros unless otherwise specified, although the Online Store may show the value of the Product in your local currency, the exchange rate at the date of purchase shall apply such that payment is received by XO Lash Professional in EUR. All other terms and conditions apply.

GIFT CARDS

  • 17.1Purchasing Gift Cards
    All Gift Card values can only be purchased and redeemed in EUR.
    Your Gift Card will be sent instantly following our receipt of payment to the email address specified when ordering and will be available for redemption within 48 hours.
    Gift Cards cannot be purchased using another Gift Card, a discount voucher or other such promotional codes.

  • 17.2Gift Card Redemption
    Gift Cards must be assigned to a XO Lash Professional account before they may be redeemed. To check the balance of your Card(s), login into your account.
    Gift Cards can only be assigned to one XO Lash Professional account. Once registered, the card cannot be registered by another user. We cannot unregister a card from an account.
    Gift Cards can be redeemed only at www.xolashpro.com and not on any third party’s website.

  • 17.3Payment with your Gift Card
    Gift Cards may be used in conjunction with other payment types. If your order value is greater than your Gift Card balance, you can use an alternative payment method to cover the difference.
    Gift Cards may be used across multiple purchases. You do not need to redeem the full balance in a single transaction.

  • 17.4Refunds, Returns & Expiry
    Gift Cards cannot be refunded or returned except in accordance to your legal rights.
    Where Gift Cards have been redeemed for the purchase of items that are subsequently returned, the refund will be applied to the Gift Card balance. Where Gift Cards have been used as part payment for items that are later returned then the balance will first be applied to the Gift Card to restore the balance to the pre-purchase amount, and then to the additional payment method.
    Gift Cards are valid for 12 months from date of issue. When a balance is redeemed, we will extend the expiry date by 12 months from the last usage.
    There are no refunds on unused balances. Any unused balance will remain on the Card until redeemed or the Card expires (12 months from last usage). Unused balance cannot be converted into cash or refunded.

  • 17.5Stolen Cards
    XO Lash Professional are unable to replace any lost or stolen Cards. We recommend that they are treated as cash and assigned to the recipient’s XO Lash Professional online account as soon as possible.
    We reserve the right to refuse any Gift Card that is suspected to be tampered with or deemed fraudulent. Gift Cards that have the original payment reclaimed or refused will be cancelled.

  • 17.6Re-sale of Gift Cards
    Gift Cards cannot be offered to any third parties for sale or otherwise for monetary or other value or as part of a promotion, competition, auction or similar activity by the Customer (or any person to which the Gift Card has been gifted by the Customer). XO Lash Professional reserves the right to refuse or suspend any Gift Card which we know or suspect has been used for this purpose.

CHANGES TO TERMS & CONDITIONS

  • 18.1We reserve the right to change these terms and conditions at any time but will notify you in advance of such changes.

LAW AND JURISDICTION

  • 19.1These terms and conditions are governed and shall be interpreted in accordance with Irish Law and shall be subject to the non-exclusive jurisdiction of the courts of Ireland. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.